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     Emergency Information

     MAIN

Bird Flu updates  Earthquake & Tsunami Updates

     Police:            Tel: 999    Police Hotline     Tel:  6225 0000

          Police Stations/Police Centres

          Epic Web site serves out emergency information

          Online search for outstanding traffic offences

     Traffic Watch: Tel: 1800 222 2233

     Traffic Police: Tel: 6547 0000

          - Illegal parking of vehicles: Traffic Police Tel: 6547 1818

     Traffic Fines

     - Search traffic offences - by driver

     - Search traffic offences - by local-registered vehicle

     - Search traffic offences - by foreign-registered vehicle

     - Search Malaysian Traffic Fines - check & pay fines

     Ambulance:    Tel: 995    Ambulance (non-emergency) Tel: 1777

          - Emergency ambulance statistics for 1st half 2005

          - Steady rise in number of ambulance calls

          - Waiting times at Public Sector Emergency Departments

     Fire Brigade:  Tel: 995

     24-hour water service (pipes):  Tel:  1800 284 6600

     24-hour electricity supply breakdown: Tel:  1800 778 6666

     24-hour piped gas supply breakdown:  Tel:  1800 752 1800

     24-hour sewerage service (damaged sewers):   Tel:  1800 282 4336

     24-hour HDB & Town Council maintenance contact:

- Outside HDB flat:
The Town Council is in-charge of the management and maintenance of the common areas outside your HDB flat. (e.g. corridor lighting defects, staircase, void decks, etc.)

------------------------------------------------------------------------

- Inside HDB flat
For urgent requests for areas inside the HDB Flat
that require immediate attention (e.g. total/partial wall collapsed, severe column cracks)

     24-hour Food Outlets

     Street Lighting & fixtures

          Land Transport Authority (LTA)  Tel: 1800 225 5582

     Flight Information:   Tel: 1800 542 4422     (automated 24-hr service)

     Bogus monks/nuns:   Tel: 6744 4635 (Singapore Buddhist Federation)

                                     Singapore Airport Flight Information

     Hospitals:

                        Adam Road Hospital  Tel: 6466 7777

                        Alexandra Hospital  Tel: 6472 2000

                        Ang Mo Kio Hospital:  Tel:  6453 8033

                        Balestier Medical Centre  Tel:  6253 3818

                        Camden Medical Centre  Tel:  6836 2015

                        Child Guidance Clinic, Inst. of Health  Tel:  6435 3879

                        East Shore  Tel: 6344 7588

                        Gleneagles  Tel: 6473 7222

                        Institute of Mental Health & Woodbridge Hospital: 63892200

                                         24-hr emergency service:  6389 2222

                        KK Women's & Children's Hospital:  Tel:  6293 4044 

                        Mount Alvernia Hospital  Tel: 6347 6688

                        Mount Elizabeth Hospital  Tel: 6737 2666

                                         Helpline:  1800 738 9595

                        National University Hospital  Tel: 6779 5555

                        Raffles Hospital  Tel: (65) 6311 1111

                        Tan Tock Seng Hospital  Tel: 6256 6011

                        Thomson Medical Centre  Tel: 6256 9494

                        Singapore General Hospital  Tel: 62223322/63214311 (A&E)

     OTHERS

     Abortion

               - Approved Abortion Institutions

     Accommodation

COMPLAINTS ABOUT REAL ESTATE AGENTS

You may lodge complaints about real estate agents with the Institute of Estate Agents.

568 Ganges Ave #02-100 Singapore 150568. Tel: (65) 6323 1770  Fax: (65) 6323 1779  E-mail: secretariat@iea.org.sg.  Web site: Institute of Estate Agents

     Adoption of babies

               - babies from China

                 approach MCYS accredited agencies:

                      1. Fei Yue Community Services

                          Tel: (65) 6566 8257 Email: adoption@fycs.org

                          Web site:  www.fycs.org

                      2. Touch Community Services

                          Tel: (65) 6317 9995 Email: adoption@touch.org.sg

               - babies from other countries

                 approach MCYS accredited agencies:

                      1. Fei Yue Community Services

                          Tel: (65) 6566 8257 Email: adoption@fycs.org

                          Web site:  www.fycs.org

                      2. Touch Community Services

                          Tel: (65) 6317 9995 Email: adoption@touch.org.sg

                      3. Students Care Service

                      4. Thye Hua Kwan Moral Society

                      5. Care Corner Family Service Centre

                      6. TRANS Centre (Bukit Timah)

                      7. Singapore American Community Action Council

                      8. SBL Vision Family Service Centre

     Aids Helplines

               - 24-hr AIDS & STD Helpline: Tel: 6254 1611

               - DSC Clinic: Tel: 6252 1324 (personal counselling)

               - AIDS Info & Counselling:       Tel: 6254 0212 (by Action for AIDS)

                                                           Tue/Thu/Fri: 6.30pm - 9.30pm

 

Anonymous HIV testing is done by Action for Aids at the DSC Clinic in Kelantan Lane on Wednesdays, from 6.30pm to 8.30pm, and on Saturdays, from 1pm to 4pm.

     Airlines

          Singapore Airlines: (65) 6223 8888

          Customer Affairs: customer_relations@singaporeair.com.sg 

Air France

Tel: (65)  6737 6355

American Airlines

Tel: (65)  6839 7766

British Airways

Tel: (65)  6839 7788

Cathay Pacific

Tel: (65)  6533 1333

China Airlines

Tel: (65)  6737 2211

Emirates

Tel: (65)  6735 3535

EVA Air

Tel: (65)  6226 1533

Finnair

Tel: (65)  6733 3377

Garuda Indonesia

Tel: (65)  6250 5666

Gulf Air

Tel: (65)  6738 2500

Indian Airlines

Tel: (65)  6225 4949

KLM

Tel: (65)  6737 7622

Korean Air

Tel: (65)  6534 2111

Lufthansa

Tel: (65)  6245 5600

Malaysian Airlines

Tel: (65)  6336 6777

Northwest Airlines

Tel: (65)  6336 3371

Qantas

Tel: (65)  6839 7788

Scandinavian Airlines

Tel: (65)  6235 2488

SilkAir

Tel: (65)  6225 4488

Swiss International

Tel: (65)  6823 2010

Thai Airways

Tel: (65)  1800 224 9977

United Airlines

Tel: (65)  6873 3533

     Alcoholics Anonymous:  Tel:  6475 0890

     Automobile Association of Singapore (AAS): Tel: 6737 2444

     -  AAS 24-hour Emergency Road Service: Tel: 6748 9911

     Baby Safety Equipment:  Tel:  6394 1546

     -  KK Women's & Children's Hospital, Child Safety Centre

     BBQ Pits & Chalets

     - Book NTUC Chalets & BBQ Pits online

     - Book an NParks barbecue (BBQ) pit at any AXS station

     Bites & Stings

     - management of bites & stings from sea creatures, including stonefish, catfish, jellyfish and sting rays

     CALL the Drug & Poison Information Centre (DPIC)

     Tel: 6423 9119 (24-hour hotline)

     For first-aid tips and more information, visit dpic.sgh.com.sg

     Brochures for Tourists

To get free copies of maps & brochures on Singapore, including Singapore Official Guide, please click HERE.

     Cashcard: Tel: 6274 1322

     Chalets

     - Book NTUC chalets & BBQ pits online

     Community Mediation Centres/Ad-hoc Venues (for disputes/conflicts)

     Credit Cards:  

                       American Express   Tel: 6299 8133/6732 2244/67352069

                                    24-hr service    Tel: 1800 295 0500

Where to find American Express in Singapore:

At 320 Orchard Road, Tang Plaza, Singapore 238864, Open Daily from 9am to 9pm, and Singapore Changi Airport, Terminals 1 and 2. Open 24 hours, 365 days a year.

                       Diners Card  Tel: 6292 7055

                                          24-hr service    Tel: 6294 4222

                       JCB             Tel: 6734 0096

                       Visa             Tel: 1800 345 1345

                                           24-hr service    Tel: 1800 345 1345

                       Mastercard    Tel:  6533 2888

                                           24-hr service    Tel: 1800 110 0113

     NETS (Cashcard): Tel: 6274 1322

     Serious credit card debt problems?

Contact Credit Counselling Singapore Society for:

- general credit management information

- credit counselling and

- where applicable, advice on debit repayment plan.

Website: www.ccs.org.sg

     Cash: 

     American Express has an Express ATM in Terminal 1 at the Changi Airport and emergency cash by card and cheque at its office.

     Clinics (24 hours)

CENTRAL

Care 24-hr Medical Centre

Tel:  6356 3633

     (Care - Toa Payoh)

Horizon Medical centre

Tel:  6250 2692

     (Horizon - Upper Thomson)

Medihealth Bishan 24-hr Clinic & Surgery

Tel:  6258 3212

     (Medihealth - Bishan)

SOUTH

Silver Cross Medical Centre

Tel:  6462 2818

     (Silver Cross - Holland Ave)

NORTH

General Outpatient Clinic

Tel: 6459 2385

     (General - Ang Mo Kio)

Silver Cross Family Clinic

Tel:  6759 9181

     (Silver Cross - Yishun)

EAST

Grace Polyclinic

Tel:  6447 0400

     (Grace - East Coast)

Tampines 24-hr family Clinic

Tel:  6786 7228

     (Tampines - Tampines)

YSL Bedok 24-hr Clinic & Surgery

Tel:  6245 2684

     (YSL - Bedok)

Life-Link Clinic & Surgery

Tel:  6583 4402

     (Life-Link - Pasir Ris)

      Counselling

Association of Women for Action & Research

1800-774 5935

Care Corner Mandarin Counselling Centre

1800-353 5800

Counselling & Care Centre

6536-6366

Fei Yue Counselling Centre

6563-1106

Samaritans of Singapore

1800-221 4444

Shan You Counselling Centre

6741-9293

Singapore Action Group of Elders Counselling Centre (SAGE)

1800-353 8633

Singapore Association for Mental Health

1800-283 7019

Seniors Helpline

1800 555 5555

 

Pregnancy Crisis Service

Tel: (65) 6339 9770

Mon, Wed, Fri, Sat: 9am - 5pm

Tue, Thu: 9am - 9pm

For unmarried mothers & mothers-to-be

Abortions

     Youth Crisis Hotline:  6252 6300 (11am - 10pm daily) For troubled youths

    Crematorium

     Mount Vernon Crematorium closes on 30 Jun 2004

New Mandai Crematorium and Columbarium Complex (MCC)

From 1 July 2004, the public using the Mount Vernon Crematorium booking office telephone number (6284 4416) will hear a recorded message informing them of the new crematorium at MCC. This recorded message will be played for a period of six months.

The public can also call the NEA's 24-hour Call Centre on tel: 1800 CALL NEA (1800 2255 632) for information about cremation arrangements.

    Debt Problems

     Serious debt problems?

Contact Credit Counselling Singapore Society for:

- general credit management information

- credit counselling and

- where applicable, advice on debit repayment plan.

Website: www.ccs.org.sg

    Directory

      - Companies, businesses & brands

    Driving Licence - Foreign

      - Conversion of foreign driving licence

    ERP Hotline:  Tel: 1800 553 5226

    Financial Assistance Required

Community Development Councils

1800-344 1234

Family Service Centres

1800-838 0100

Ministry of Community Development & Sports

1800-258 7619

     Financial Industry Disputes

     - Financial Industry Disputes Resolution Centre launched

     Flood-prone areas in Singapore

     Flowers & Gifts

     Flight Information:  Tel: (65) 1800 542 4422

     Handphones

 

Police launch online database of IMEI numbers of stolen handphones

HITS contains the IMEI numbers of handphones that have been reported stolen. This system allows the public to verify if the handphone they intend to purchase is stolen or not.....

More.....

     Helplines

Healthline

Tel:  1800 223 0313

Parentline

Tel: 6289 8811

   (Parents with childcare problems)

Pregnancy Crisis Service

Tel:  6339 9770

   (Face-to-face counselling)

Teensline

Tel:  6221 4949

     Hire A Car:

                             Chauffeured and self-drive cars are available.

                             Sintat          Tel: 6295 2211

                             Hertz           Tel: 6734 4646

                             Avis             Tel: 6737 1668

                             Presidential Pacific Limousine  Tel: 6339 9288

                             Budget Rent-A-Car     Tel:  6472 9339

     Hire A Minibus:     Lion Tourist     Tel:  6733 9897

     Hotspots

     - Wireless Broadband Hotspots

     Information Technology (IT)

          - Infocomm Development Authority Of Singapore

                71 Science Park Drive Singapore 118253

                Tel: (65) 6778 2211  Fax: (65) 6778 9641

                Website: ida.gov.sg

     Lost & Found

 

Public transport operators to handle lost & found properties

"With effect from 1 January 2007, the public bus and taxi companies, namely, SBS Transit Ltd, SMRT Buses Ltd, Comfort Transportation Pte Ltd, Yellow-Top Cab Pte Ltd, CityCab Pte Ltd, SMRT Taxis Pte Ltd, Trans-Cab Services Pte Ltd, Smart Automobile Pte Ltd and Premier Taxis Pte Ltd, will handle all properties found in their vehicles and handle all reports on lost and found properties made by their customers and drivers..."

More.....

     Luggage Repair

     Maids

          - Maids with employment problems should complain to:

            Ministry of Manpower's Foreign Workers Unit at Tel: (65) 6317 1298

     Maps for Tourists

To get free copies of maps & brochures on Singapore, including Singapore Official Guide, please click HERE.

     Mosquitoes, rats, cockroaches etc.

          - National Environment Agency (NEA)  Tel: 1800 225 5632

     News - Report breaking news

          - MediaCorp   Tel: (65) 6822 2268

     Notaries Public - List

     Phone Book - Online

     Phone Nos. Call Search  Tel: 6777 7777  (to enquire phone numbers)

     Public Holidays

     Real Estate Complaints

Institute of Estate Agents (IEA)

Address: 568 Ganges Avenue #02-100 Singapore 160568
Tel : 6323 1770
Fax : 6323 1779
Email : secretariat@iea.org.sg
Web site : iea.org.sg

     Renovation Complaints

 

Renovation and Decoration Advisory Centre (RADAC)

Address: 2 Jurong East Street 21, #03-156/57 IMM Building, Singapore 609601
Tel: 6565 9929
Fax: 6565 3271
Web site. radac.org.sg

     SAFETY Mark on household products

     - Record 15,000 household products registered with SAFETY mark

     Samaritans of Singapore (SOS): Tel:1800  221 4444 (24-hr counselling)

     School Holidays

     School Terms

     Senior Citizens

     Seniors Helpline 1800 555 5555

     Settling-In Assistance:

          For foreigners who intend to work, study and live in Singapore

          Tel: 1800 323 8402

     Shopping Complaints

      Those who encounter unsatisfactory retailer experiences may contact:

      For tourists:

1. Singapore Tourism Board (STB)

Address: 1 Orchard Spring Lane, Singapore 247729
Tel: 6736 6622
Web site. stb.com.sg

2. Retail Promotion Centre Private Limited (RPC)

Address: Blk 528 Ang Mo Kio Ave 10 # 02-2387 Singapore 560528
Tel: 6458 6377

      For anyone who wants to seek redress:

      Small Claims Tribunal

      Apollo Centre #05-00 No. 2 Havelock Road Singapore

      Tel: (65) 6535 6922     Fax: (65) 6435 5994

      Tel: (65) 6435 5937 (teleresponse)

      - The Small Claims Tribunals: How to file a claim

     Also for Consumer Complaints

Consumer Association of Singapore (CASE)

Address: Ulu Pandan Community Building #05-01, 170 Ghim Moh Road Singapore 279621
Tel:   6463 1811
Fax:  6467 9055
Website: case.org.sg

     Singapore Civil Defence Force

Fire Engine / Ambulance       995

Non-Emergency Ambulance  1777

General Enquiries                 6280 0000

Home Team National Service eServices Centre  1800 225 5367

Fire Hazards / Enforcement                              1800 734 4308

CD Emergency Information                               1800 286 5555

     Singapore Tourism Board

     STB Tourist Information Centre is now situated at our corporate office:

     Tourism Court
     1 Orchard Spring Lane
     Singapore 247729
     Touristline: 1800-736-2000 (toll-free in Singapore only) - 24 hour hotline
     Opening hours: 8.30 am to 5.00 pm (Monday to Friday)
                            8.30 am to 1.00 pm (Saturday)

     Three other visitor centres provide tourist information, as well as
ticket bookings to events, attractions and local tours. Details are as follows:

     Singapore Visitors Centre @ Suntec City
     3 Temasek Boulevard
     #01-35/37/39/41 Suntec City Mall
     Singapore 038983
     Tel: 1800-332-5066 (toll-free in Singapore only)
     Opening hours: 8.00 am to 6.30 pm (daily)

     Singapore Visitors Centre @ Liang Court
     Level 1, Liang Court Shopping Centre
     177 River Valley Road
     Singapore 179030
     Tel: 6336-2888
     Opening hours: 10.30 am to 9.30 pm (daily)

     Singapore Visitors Centre @ H20 Zone
     160 Orchard Road
     Orchard Point @ H20 Zone
     Singapore 238842
     Tel: 1800-738-8169 (toll-free in Singapore only)
     Opening hours: 11.00 am to 8.30 pm (daily)

     For more information on events, festivals and attractions, please visit
http://www.newasia-singapore.com.

     Social Service Assistance

          Family Service Centres Helpline  Tel: 1800 838 0100 

     Societies - Registration

     - Automatic registration of societies from 1 Sep 2004

     Society for Prevention of Cruelty to Animals (SPCA):

          Tel: 6287 5355

     Spam

          Web site: www.antispam.org.sg

     Stings & Bites

     - management of bites & stings from sea creatures, including stonefish, catfish, jellyfish and sting rays

     CALL the Drug & Poison Information Centre (DPIC)

     Tel: 6423 9119 (24-hour hotline)

     For first-aid tips and more information, visit dpic.sgh.com.sg

     Stray animals

          Agri-food and Veterinary Authority  Tel: 1800 476 1600 

     Taxi Service:  Comfort Cablink          Tel: 6552 1111

                            The Cab                       Tel: 6552 2828

                            Citicab                         Tel: 6552 2222

                            TIBS Taxis                   Tel: 6555 8888

     Taxi Service: Lost & Found                Tel: 6553 5351

     Time Announcement:     1711

     Trade Enquiries:     Tel: 6443 4449/6443 4450

     Traffic Fines

     - Search traffic offences - by driver

     - Search traffic offences - by local-registered vehicle

     - Search traffic offences - by foreign-registered vehicle

     - Search Malaysian Traffic Fines - check & pay fines

     Travel-Agency Complaints

National Association of Travel Agents (NATAS)

Address: 133 New Bridge Road, #10-03 Chinatown Point, Singapore 059413
Tel: 6534 0187 or 6534 0947
Fax: 6534 4726 or 6535 7187
Web site: natas.com.sg

     Trees, grass, etc.

          - National Parks Board (NPB)  Tel: 1800 471 7300 (office hours only)

     Water Tides

     - Water Tides

     Websites

     - Singapore Websites

     Wireless Hotspots

     - Wireless Broadband Hotspots

     - Three years of free Wi-Fi for Singapore from 1 Dec 2006