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       Singapore power sockets are 220 - 240 volts AC, 50 cycles per second. Power plugs used are three-pin, square-shaped ones.

       SP Services Ltd provides water, electricity and piped gas to all households and business premises in Singapore. Opening of accounts for such supplies can be made:

      online on their Web site at www.psupply.com.sg

      personally at their Customer Service Centres below: 

 

SP Services Ltd

 
Customer Service Centres Opening Hours

Customer Service Centre (HQ)
111 Somerset Road #01-10, Singapore Power Building
Singapore 238164

Mon to Fri : 8am to 6pm
Sat : 8 am to 1pm
Sunday closed
Customer Service Centre (Woodlands)
900 South Woodlands Drive #02-06 Woodlands Civic Centre
Singapore 730900
Mon to Fri : 8.30am to 5pm
Sat : 8.30am to 1pm
Sunday closed
Service Counters at HDB
480 Lorong 6 Toa Payoh 2nd Storey Atrium Singapore 310480 (for domestic accounts opening only)
Mon to Fri : 8.30am to 5pm
Sat : 8.30am to 1pm
Sunday closed
Electricity Efficiency Centre
111 Somerset Road #01-08 Singapore Power Building
Singapore 238164
Mon to Fri : 8am to 5pm
Sat : 8 am to 1pm
Sunday closed

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Service Contact
Enquiries on Market Support Services 1800-233 8000
aboutMSSL@spower.com.sg
General Enquiries on Utilities 1800-235 6841
6823 8229 (Fax)
spservices@spower.com.sg
Enquiries on SP Services Online Registration 1800-235 6841
csonline@spower.com.sg
Automated Enquiry Service for Utilities 1800-738 0038
SP Services Ltd
111 Somerset Road #06-01,Singapore Power Building
(65) 6823 8888
spservices@spower.com.sg
Breakdown in Electricity
Supply
1800-778 6666 (24 hours)
 

An initial deposit is applicable upon opening a utilities account.

For Singaporeans/Permanent Residents

Type of Premises Deposit for Giro customers Deposit for non-Giro customers
HDB 1 or 2 rooms S$40 S$60
HDB 3, 4, or 5 rooms S$70 S$100
HUDC/Terrace S$100 S$150
Private apartments / Semi-detached houses S$150 S$250
Bungalow S$250 S$400

*Applicable to customers who submit their completed Giro application form upon opening the utility account

 

 

Security Deposit for Non-Singaporean and Non-Permanent resident with work permit is subjected to a different amount for residential accounts.

 

For Non-Singaporeans/Non-Permanent Residents

Type of Premises Deposit for Giro customers Deposit for non-Giro customers
HDB 1 or 2 rooms S$80 S$120
HDB 3, 4, or 5 rooms S$140 S$200
HUDC/Terrace S$200 S$300
Private apartments / Semi-detached houses S$300 S$500
Bungalow S$500 S$800

*Applicable to customers who submit their completed Giro application form upon opening the utility account

You may request for the security deposit to be billed into your account and reflect in your first bill. Alternatively, if you are submitting your deposit via cheque, please make cheque payable to SP Services Ltd and indicate your name, NRIC & premises address at the back of the cheque. Cash and NETS are also accepted at our customer services centres.

 

 

Tariffs for electricity

Singapore's voltage is 220-240 volts AC, 50 cycles per second.

Charge levied for domestic electricity consumption is 16.35 cents/kWh from 1 Jul 2004.

Tariffs for gas

Charge levied for domestic gas consumption is 15.23 cents/unit (flat rate) with effect from 1 Dec 2000.

Many households use LPG gas stored in cylinders. You may purchase such gas by first placing a deposit for the cylinder with any of the following:

    - Esso Gas

    - Mobil Gas

    - Shell Gas

    - Solar Gas

    - SPC Gas

    - Gas-pipe installation code to be reviewed

 

Tariffs for water (domestic) from 1 July 2000

Consumption block:

1 - 40 cubic metres per month        S$1.17    Conservation Tax: 30%

Above 40 cubic metres per month  S$1.40    Conservation Tax: 45%

NON-DOMESTIC: All units            S$1.17    Conservation Tax: 30%

Water borne fee is charged at S$0.30 per cubic metre

3% GST (Goods & Services Tax) is payable on all charges and taxes less waterborne fee, sanitary appliance fee and late payment charges which are not subject to GST.

If no payment is received after a reminder, a 1% late payment charge is imposed on any outstanding balance in the next bill.

 

 

     Excerpt of a letter dated 20 Mar 2000 by Mr Wong Fook Hung, Managing Director Power Supply Ltd, to The Straits Times Forum Page.

Power Supply is the public electricity supplier as well as a billing and collection agent.

Apart from charges for electricity, water and gas, Power Supply also bills and collects the water-conservation tax, waterborne fee, sanitary-appliance fees and refuse-collection fees.

The water-conservation tax is meant to discourage wastage and drive home the point that water is a precious and strategic resource in Singapore.

For households, it is tiered at different tax rates according to volume of usage. The waterborne fee is for treatment of waste water and is charged on the volume of water used. The utilities deposit is required as a security against non-payment and is equal to 1 times the average monthly bill or one month's bill for domestic customers on GIRO.

Instead of deposits, some service providers collect advance payments to mitigate the risk of non-payment. The deposit collected by Power Supply is on behalf of three utility service providers, namely PUB, PowerGas and itself. All three parties need to incur costs in advance to produce or purchase the supply before customers are even billed and payments collected for the utilities consumed by them. An example is payments for daily purchases from the Singapore Electricity Pool which are made nine days after each purchase. On the other hand, customers are billed monthly for utilities already consumed and payments are due only two weeks after billing.

Power Supply's electricity business is regulated. Its earnings are determined through a formula based on its operating costs. If Power Supply were to pay interest on deposits, then the interest paid plus administrative costs would increase the operating expenditure. This would add costs and customers would not have any real benefit as it would result in higher tariffs. 

 

 

 

 

TYPICAL POWER CONSUMPTION

Appliances       Watts

Blender             200

Clock radio      7

Coffee percolator  750

Drill                   250-500

Electric razor  16

Fan heater       1000 - 3000

Food mixer      120-700

Food processor 200-700

Freezer                300

Fridge                   100

Hair dryer             350-1200

Home computer  30

Heated rollers     500

Iron                       1250

Kettle                   2500 -3000

Lamp                   100

Lawn mower     250-1000

Microwave oven 600

Sander                  250

Saw-circular/jig   200-250

Stereo equipment 100-125

Television set     50-100

Toaster                1050-1360

Tumble Dryer     2500

Video recorder  110

Vacuum cleaner 350-1200

Washing machine 2500