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     FrontPage Edition: Thu 28 December 2006

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Damaged undersea cables cause slow Internet access in Singapore

 

 
StarHub
Undersea Cables Damaged Off Taiwan Affecting Services
Due to an earthquake off Taiwan late last evening, the undersea cables were damaged resulting in slow Internet access.
Our customers can be assured that our topmost priority is to quickly restore services and we have deployed all available resources to address the situation as soon as possible.
Since yesterday, we have started re-routing the affected Internet traffic to other routes. Our engineers have been working round-the-clock and are doing their best to rectify the matter as soon as possible.
We sincerely apologise for the inconvenience caused. An update will be provided as soon as we can.

Source: www.starhub.com Press Release 27 Dec 2006 (1100 hours)

Undersea Cables Damaged Off Taiwan Affecting Services
Due to an earthquake off Taiwan late last evening, the undersea cables were damaged resulting in slower Internet access.
The transmission of two channels on StarHub Digital Cable - Hallmark Channel and TV5MONDE*, were down since mid-morning as well.
Our overseas content partners have confirmed that the earthquake off Taiwan caused the transmission breakdowns. Viewers can continue to enjoy the other 93 channels carried on StarHub's digital platform.
Our customers can be assured that our topmost priority is to quickly restore services and we have deployed all available resources to address the situation.
Since yesterday, we have started re-routing the affected traffic to other undersea cables. Our engineers have been working round-the-clock and are doing their best to rectify the matter as soon as possible.
We sincerely apologise for the inconvenience caused. Another update will be provided as the situation improves.
(*Service resumed as at 2100 hours on 27 December 2006)

Source: www.starhub.com Press Release 27 Dec 2006 (1600 hours)

Undersea Cables Damaged Off Taiwan Affecting Services
StarHub's engineers have worked round-the-clock since late Tuesday to re-route the affected Internet traffic to other undersea cables and we are pleased to say that 80% of our Internet bandwidth has been successfully diverted. Our engineers will continue to do their best to rectify the matter as soon as possible.
We sincerely apologise to our customers for the inconvenience caused. Another update will be provided as the situation improves.

Source: www.starhub.com Press Release 28 Dec 2006 (1615 hours)

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SingTel
Slow Internet access to overseas websites due to earthquake in Taiwan
Customers may experience slow Internet access to overseas websites. This is due to an earthquake that occurred in Taiwan on 26 December 2006.
We are working closely with our submarine cable consortium members to restore services as soon as possible. We apologise for any inconvenience caused.

Source: www.singtel.com News 27 Dec 2006

Restoring services affected by Taiwan quake
SingTel has activated a Command Centre to monitor and manage the situation.
The focus of the Command Centre is to restore affected services progressively and as quickly as possible. The affected services are:
1. Slow Internet access
2. Disrupted BlackBerry service
3. Disrupted private data network services for some corporate customers 
For your information, all voice traffic to Taiwan has been normalised although there may be some congestion.
We continue to work closely with other submarine cable consortium members to restore and repair the damaged cables as soon as possible.
We would like to apologise for any inconvenience caused by the Taiwan quake.

Source: www.singtel.com News 28 Dec 2006

Internet access to international websites normalised; BlackBerry service fully restored; progressive restoration of cable traffic
SingTel has restored more services affected by the Taiwan quake.
SingTel's customers can surf, e-mail and perform online transactions. The SingTel BlackBerry service has also been fully restored.
As part of our cable traffic redirection effort, traffic to the US is being re-routed via Europe or Australia as well as using other channels such as satellite links and landlines.
We will continue to provide updates as more services are restored.

Source: www.singtel.com News 29 Dec 2006

Related Article:

- Web surfing in Singapore largely back to normal

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